Q: What is the right height of an elevated dog feeder for my dog? A: You can get some information about getting the right height for an elevated dog feeder on our pet bowl chart page. Q: Can I choose my pet feeder, bed or toy box from a specific vineyard or country? A: Yes. Providing that our inventory includes that specific wine crate. Please contact us. Q: Can I store dog food underneath your elevated dog feeders? A: Yes. Since there is no bottom to the dog feeders, you can store dog food, dog treats, or dog toys underneath. The cut-outs for the stainless steel dog bowls are also wide enough to easily reach anything you wish to store under there. Q: Is the inside of the feeders also stained or painted? A: Yes. Q: Is the inside of the feeders protected against water and moisture? A: Yes. The underneath part of the top of the feeder and the bowl cut-out rims, receive three coats of the protective finish. Q: What are the benefits of an elevated pet feeder for my dog (or cat)? A: The healthy benefits of elevated dog feeders are highly acknowledged by veterinarians and other pet experts, and include the following: Cleanliness and hygiene - Better posture and comfort - Easy swallowing, and more. [read more about elevated pet feeder healthy benefits] Q: What is your shipping policy ? A: Shipping is Free for all our products within the Continental USA. Please contact us for international shipping rates. Please allow 2 to 3 weeks for shipping from the date of the order (and if you are in a hurry, view our pet feeders and wine crate serving trays ready for next day shipping). For express delivery and delivery outside the continental USA, please contact us for shipping charges. Q: Can I return any item? A: Yes, but for damaged or defective product discovered upon delivery only. Personalized, monogrammed and hand-painted items are not exchangeable. (all our products are insured by our carrier for the value of the product).You must contact us via e-mail or call us within 48 hours. Q : Can I cancel my order? A: Yes. But you must contact us via e-mail or call us within 24 hours. Q: Who is your carrier?
A: FedEx (Ground) for continental USA delivery. USPS for other.
Q: Will I be charged a sales tax? A: No. Q: What are your payment methods? A: We accept Visa, Mastercard, any major credit cards . All transactions are processed via Paypal (you do not need to have a Pay Pal account) secure servers using SSL encryption to scramble credit card information. Q: I am not comfortable purchasing any product over the internet, can I do it you over the phone? A: Yes. Call us at 1-203-329-8878. Q: Where are your products made? A: Even though our wine crates come from all over the World, Whiner and Diner pet products are designed and manufactured in Stamford, CT - USA. Q: How Green are your pet products? A: Visit our green page for more information. Q: Can I have my feeder, bed or toy box painted in a specific color? A: Yes. We can custom color it in any shade desired at no extra cost. Q: I have a favorite wine crate and would love to use it for my pet feeder, pet bed or pet toy box can I send it to you? A: Yes. Just contact us, and we will be happy to turn it into a Whiner and Diner pet feeder, bed or pet toy box. Q: Can I have my feeder, bed or toy box personalized with my Pet's name or designs? A: Yes. Our in-house artist will be happy to hand-paint a complimentary Pet's name on any of our products. We can also add exclusive hand-paint custom designs for an extra fee (grape and vines, ivy, fleur de lis, etc...). Q: Can the stainless steel pet bowls be removed for cleaning? What are the benefits of stainless steel? A: Yes. They can easily be removed for filling and cleaning. They are made out of stainless steel, which is dishwasher safe, rust proof, durable, toxin-free, non-leaching, and much more hygienic for the pets than any other porous materials which can retain bacteria. Q: Can I get a different size pet feeder, pet bed or pet toy box than the ones listed on Whiner and Diner's Web site? A: Yes. We can modify and custom make the feeders, beds and toy boxes. Contact us for more information. Q: How long will my pet feeder last? A: With proper care (wiping off standing water and food, etc...) your pet feeder will last for many years to come. Our Black Labrador Bird, still eats and drinks out of the original Whiner and Diner dog feeder, which was created in 1996. Q: How can I reach Whiner and Diner?
A. E-mail us or call us at 203-329-8878 |